General Terms and Conditions of Business

1. Scope

The General Terms and Conditions of Business outlined below apply to all orders placed via our online store.

2. Contracting parties, conclusion of contract

The purchase contract is concluded with AGEPHA Pharma s.r.o.

By placing the products in the online store we make a binding offer for the conclusion of a contract for these items. You can place our products into the shopping basket without obligation and change your selection any time before placing your binding definite order. To change your selection of products please use the correction tools provided and explained for that purpose in the order process. The contract will be concluded when you accept the offer for the goods in the shopping basket by clicking on the order button. You will receive an e-mail confirmation of your purchase immediately after your order has been dispatched.

A binding contract can also be concluded in the following manner:

• If you choose payment by credit card, the contract is concluded at the time your credit card is debited.
• If you choose payment through PayPal, the contract is concluded at the time you confirm your payment order to PayPal.
• If you choose payment by means of SOFORT transfer, the contract is concluded at the time the payment order to SOFORT GmbH is confirmed. The languages offered for concluding the contract are German and English.

We will save the text of the contract and send your order data and our General Terms and Conditions to you via e-mail. You can also access these General Terms at this site at any time. Your previous orders are no longer accessible via the internet for safety reasons.

3. Delivery conditions

Shipping charges for shipments to Austria are € 5.99 up to an order value of € 29; for orders of higher value no shipping costs will be charged.

We only offer delivery by shipment. Collection of goods by the customer is not possible.

We do not deliver to pack stations.

4. Payment

Our online store offers the following payment options:

• Credit card: Your credit card will be debited once the order has been placed.
• PayPal: You pay the invoiced amount via the online payment service PayPal. You need to be registered and/or register with PayPal, identify yourself with your access data and confirm the payment instruction for payment to us. Further information will be provided during the order process.
• SOFORT transfer: We also offer the option of SOFORT transfer. In this case we will receive the transfer credit note immediately, which accelerates the entire order process. All you need is your account number, bank sorting code, PIN and TAN. SOFORT GmbH uses a secure payment form that is not accessible for merchants. A transfer through your online bank account will automatically be made via this payment form in real time. The purchase amount will be directly transferred to the merchant's bank account immediately. If you choose payment via SOFORT, a form will pop up at the end of the ordering process that is already filled in. This form includes our bank details and shows the amount to be transferred and the purpose. You have to select the country in which you have your online banking account and enter the sorting code of your bank. You then enter the same data that you enter when you register for online banking (account number and PIN). Confirm your order by entering your TAN. You will receive a confirmation of the transaction immediately. As a rule, every internet user with an account activated for online banking that uses the PIN/TAN process can use SOFORT transfer as the mode of payment. Please note that there are a few banks that do not offer SOFORT transfer yet. To find out whether your bank supports this service see:: https://www.sofort.com/eng-DE/kaeufer/su/online-zahlen-mit-sofort-ueberweisung/
• Payment in advance: For advance payment you will transfer the invoice amount to the account named by us within seven business days from conclusion of contract. The goods ordered will be reserved for you until then. We regret that we are unable to reserve the ordered goods for longer. The goods will be dispatched when the payment has been credited to our account.

5. Reservation of title

The goods remain our property until payment has been made in full.

(1) In so far as the customer is a consumer, we reserve the title to the goods until payment of the purchase price has been made in full. In so far as the customer is a business owner operating in pursuit of his commercial or independent professional activity, a legal entity under public law or a special fund under public law, we reserve the title to the goods until all open claims from the business relationship with the entity placing the order have been satisfied. The respective collateral rights can be assigned to third parties.
(2) You shall be entitled to offset only, if your counter claims have been confirmed by a final and absolute court order, or if these are undisputed or acknowledged by us. Apart from this, you have a right of retention only if and to the extent your counter claim is based on the same contractual relationship.
(3) If the customer is in arrears with any payment to us, all existing claims shall become due with immediate effect.

6. Warranty and guarantees

Statutory warranty rights apply. Information on any additional guarantees and their precise conditions are given under the product and on special information pages in the shop. Customer service: Further questions: office@agephapharma.com

7. Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

https://www.hotjar.com/legal/compliance/opt-out

8. Instruction on revocation

Right of revocation (for German customers) and/or right of withdrawal (for Austrian customers). You are entitled to withdraw from this contract within fourteen days without the need for giving reasons. The revocation/withdrawal period is fourteen days from the day on which you or a third party named by you who is not the carrier have taken possession of the goods. To exercise your right of revocation/withdrawal, you need to inform us, AGEPHA Pharma s.r.o., Diaľničná cesta 5, 90301 Senec, Slovakia, phone: +421 226 226 032, e-mail: webshop(at)agephapharma.com by providing a clear declaration (e.g. letter sent by mail, telefax or e-mail) of your decision to withdraw from this contract. You can use the enclosed template of a revocation/withdrawal form, but this is not obligatory. If you make use of this possibility, we will send you a confirmation (e.g. via e-mail) of the receipt of your revocation/withdrawal. The timely dispatch of the notice of revocation/withdrawal before the end of the term of revocation/withdrawal shall be deemed sufficient for compliance with the revocation term.

Consequences of the revocation (withdrawal):

If you withdraw from this contract we shall pay back to you all payments received from you by that date, including shipping costs (with the exception of additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery as offered by us) without delay and at the latest within fourteen days from the day on which we received your notice of revocation of this contract. We will use the same means of payment for this refund - if available - that you used for the original transaction, unless we have made a specific different agreement with you; in no case will you be charged any fee for the refund. We are entitled to refuse the refund until receipt of the returned goods or until the time you provide evidence that you have returned the goods, depending on which is earlier.

You must return or hand over the goods to us without delay and in any case within fourteen days from the day on which you notify us of the revocation of this contract at the latest. Dispatch of the goods fourteen days before the end of the term shall be deemed sufficient for compliance with the return period. You shall bear the immediate costs of return shipment of the goods.

You shall only be liable for any diminished value of the goods when this diminished value results from handling other than what is necessary to ascertain the nature, properties and functioning of the goods.

B. Template of the revocation form

(If you wish to withdraw from the contract please fill in this form and return it to us)

• To [enter the name, address and fax number, if any, plus e-mail address of the company]:
• I/We (*) herewith withdraw from the contract for the purchase of the following goods (*) concluded by me/us (*)/the provision of the following service (*)
• ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only when sent by paper mail)
• Date

(*) delete as applicable